Deliveries / Returns

Deliveries

Collection

If you have chosen to collect your bed from a Big Save Furniture store or despatch centre, one of our admin staff will be in touch within 1 working day to advise you of an estimated collection date and to confirm the collection location.

Important. Storage fees will apply if goods are not collected within 2 weeks of arrival for collection.

Courier Delivery

Big Save Furniture offers a $10 nationwide courier delivery on small items such as pillows, foam mattress & mattress protectors. This delivery rate is per item.

Standard Delivery

Big Save Furniture offers an $80 nationwide delivery within 40km of a Big Save store for online purchases. For deliveries outside of this area, Big Save reserves the right to amend the delivery charge accordingly after purchase or offer a refund of the purchase price.

If you would like to confirm the delivery price of your items prior to purchasing, please send us an enquiry via the contact page.  If you require your items to be delivered outside of the 40km range and would like to know an exact delivery quote, please enquire at [email protected] When you have made your purchase, one of our admin staff will be in touch to arrange a delivery day.

Estimated Delivery Dates

When purchasing an item online, www.bigsave.co.nz will estimate a delivery date for you based on current stock information.  Big Save can not guarantee delivery on this date and it is an estimation only.  Once you have placed your order, an admin member will contact you to confirm your delivery date.

Returns

Damaged Items

Orders delivered by truck
If your order is damaged in transit, please photograph the damage and report this to the delivery driver.  The carrier will return your bed to the nearest Big Save store to be replaced. Please contact [email protected] so that we may arrange for your replacement.

Orders delivered by courier
Please contact [email protected] so that we may arrange for your replacement.

Beds – 21 Day Sleep Guarantee

If you are not completely satisfied with the comfort of your new bed, you may return it within 21 days of delivery and exchange it for a bed of the same value.  Due to health standards, an Omniguard Advanced Mattress Protector must be purchased with the bed in order for Big Save to accept its return.  If collection or re-delivery of your bed is required, the customer is responsible for a freight charge equal to that of the original delivery fee.

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